I was over thrilled to see black and yellow baloons, pointing me to the New Sprint Store, on 17-A, in Summerville.
We turned around and headed in.. last Monday..
When we picked up the Sprint phone, we were told it was insured and replaced.
Apparently not.
We didn’t test the camera, to see if it was working. The screen and back-light issues appeared to be fixed.
We didn’t think a new Sprint phone needed to be tested?
When we were home, again, the camera still doesn’t work.
So, I sent my daughter back to the Sprint store, today.
Today, they said, “your phone has water damage, call this 800 number,” and handed her a card.
How does it work if it has water damage? How does a brand new phone, given to us, on Monday, have water damage?
Heather, at the Summerville Sprint Store. I’m not thrilled. You’ve wasted my time and I’m so irritated now, I can’t get this phone fixed, today.
I’ve called Sprint Cares. They don’t feel the store replaced the phone on Monday. They don’t feel there is anything that I can do, but put in a claim, under insurance, to replace it. They also said they are getting a lot of complaints about local stores. The c/s rep told me that the store could not just replace my phone, like that. I’d have had to file a claim, for it.
I called the manager where I got the phone contracts. He said that he’d happily help me file the claim. He said that the Summerville Store, is a corporate store and should have been able to replace it, for me.
What the hell is the store for? They had me leave it with them, for over an hour.. three trips to that store and all they were concerned about was making sure we’d accept the call, from an 866 number, and give them a good grade.
Grade: F
There is no lower grade I can give you.